Delivery and Collection Service
When ordering hire items from Thames Valley Catering and Event Hire we aim to give you the best service we can. Our drivers deliver catering equipment and exhibition furniture seven days a week, between 8am and 8pm. When you go through the checkout process, you can choose on what day you would like your items delivered and collected. Our delivery drivers will give you a call on the day when they are about half an hour out to advise you to get ready and to check access details.
Should you need a definitive time of delivery then please advise us either in the notes when checking out or by calling us when you place your order and we’ll do our best to fit it into our schedule. However, there will be an additional fee applicable for this based on how precise a time slot you require. We always recommend delivery at least 24 hours prior to your event.
The price of our standard delivery and collection service depends on your location, we charge £20 for the first 10 miles from our base in Henley on Thames then £2.00 per mile there after.This service is very very popular, as such it gets booked up weeks in advance. Please book as early to avoid disappointment, especially during the very busy Christmas period and summer months.
Our standard delivery service means your order will be delivered by a single driver. He will drop off your order at your front door/reception, due to time, cost constraints and issues regarding insurance he is uable to deliver beyond this point. If you require multiple drivers or delivery to a more challenging location then you must give us advanced notice. Please ensure you have enough people available to take the goods from the driver and return them afterwards. If sufficient people are not available, or the location isn't easily accessible, the driver can decide to leave.
Our premium delivery service can be selected in the checkout for more difficult deliveries. On these deliveries we will send out two people in the van to ensure the delivery can be made as efficiently and quickly as possible. If you would like us to deliver outside of 8am - 8pm, please contact us on 0800 910 1015 to discuss how we can meet your requirements and the costs involved.
Our delivery and collection service is tailored to meet your exact requirements. In the unlikely event that there are any unforeseen problems our drivers will contact you and keep you fully informed on our progress.
Please note, a delivery and collection service involves four separate journeys for us. The delivery fees barely cover the cost of petrol nevermind the driver, van, insurance etc.
If you have any questions at all about any aspect of our service, please do not hesitate to contact us on 0800 910 1015.
* This is 10 driving miles from Henley-on-Thames, not in a straight line.