How It Works
Ordering with Thames Valley Catering and Event Hire is easy. Because all of our products and prices are listed online, it’s possible to order what you need in one visit to the website. Here’s how it works
Step 1 – Adding items to your basket
All products we have in stock are listed online with our standard hire price. The standard hire price is for three days – this is to cover us delivering the item the day before the event and picking it up the day after.
You can order items for less than three days but there unfortunately there is no reduction in price. If you need items for longer than three days, this is no problem. For every extra day over the standard three, the charge is 20% of the standard hire price.
If there is anything you’re not sure about, please give us a call on 0800 910 1015. We’re happy to help answer questions about products to make sure you order exactly what you want. We will advise as best as we can, but ultimately it’s your responsibility to make sure the items you hire are suitable for the event.
Once you’ve found everything you want and have added them to your basket, you can check out.
Step 2 – Checkout
We’ve tried to make our checkout procedure as easy as possible to use.
First you need to enter your delivery details, and your billing details if they are different.
Next, select your delivery and collection dates, along with your preferred delivery option. Please note that if you have ordered heavy items and have not selected Premium Delivery we will expect someone on hand to meet the driver to help unload them.
You can also choose if you want to send your items back dirty to save you from cleaning them prior to return.
If there is anything we need to know about delivery, please let us know in the customer comments. The more notice we get the better and it will make delivery easier all round.
You can either pay online with a credit or debit card or choose the pay by phone option. If you choose pay by phone one of our office staff will give you a call within 48 hours to take payment.
We also have a purchase order option for account holders. This is for companies who place large orders regularly. These need to be set up with our staff and can’t be set up for an event less than 14 days away.
Step 3 – Delivery
Our delivery drivers work as multi-drop drivers, delivering to and collecting from multiple customers throughout the day. As much as we’d like to be able to give exact times for deliveries it’s just not possible due to many factors beyond our control like traffic. What our drivers will do is give you a call when they are on their way to you.
Please note that our delivery drivers aren’t insured to take items up flights of stairs and are within their rights to refuse delivery should they be asked to do so. We don’t do this to be mean but to help ensure they don’t have to take lots of time off through injury.
Heavy items need two people or more to unload. If you haven’t selected our Premium Delivery option then the driver will expect people to help him when making his delivery.
Step 4 – Collection
After your event is all done, it’s time for your hire equipment to be collected. Your items should be returned to us in the condition they were hired out in and packed away in the packing crates they came in where applicable. Please store them in the dry away from the elements for when our drivers get there.
If you have paid for the “send it back dirty” option then all you need to do is to make sure any food debris etc is scraped off crockery and cutlery, before packing them back in the packing crates. If you haven’t selected this option but are too tired/hungover after the event, please call us to let us know and we can add this option for you.